Jun 5

by Miriam Garvi

Of all the research interviews I have done, one particular conversation still stands out in my mind. A serial entrepreneur, founder of a VC company and keynote speaker at many a growth event described himself as an «enlightened despot» whose leadership style was based on a fondness for what he called «doers» - meaning people who would execute strategy. Needless to add that in his world there were clear boundaries between «thinkers» and «doers», between the elite who could read the strategic game and lay out the next move and those who were to implement decisions and report back on their effect.

In other words, any real thinking should only be done by those behind the scenes?

Tchang Kai Chek Monument in Taipei

As I was tracing the origins of the venture capital phenomenon, I became aware of how easily something is labeled «the solution», endorsed by those institutions which will give it credibility, and of the strong impact that such labeling will have on business and policies (see chapter 7 in my dissertation).

It is interesting to note how little attention is given to understanding a problem and the real causes of observed symptoms in favour of cure-all remedies. The promotion of microcredits, laureated with a Nobel peace price, illustrates this trend in a different setting.

Are cure-alls becoming the new religion? As long as someone is conveniently labeling the solution no one is asking us to think for ourselves. We are urged to buy into «inconvenient truths» and endorse whatever is promoted as the next panacea for growth, world poverty or for saving the planet.

But if we choose to put our faith in ideas and technologies that are placed on a pedestal, we will inevitably be deceived. Because real solutions demand that we go beyond the symptoms and ask ourselves why a particular choice is important and what goals are fulfilled in the process. There is no easy way out for true progress.

May 22

by Miriam Garvi

The other day my landlord company sent me and every other tenant the annual 10-page survey on customer satisfaction. I sighed as I opened the thick envelope, thinking about how readily companies will make use of the customer’s time and how seldom this seems to lead to any improvements.

Well, besides your typical customer satisfaction survey, this company wanted to know our housing wish list…

Housing survey

«How do you want to live?» This question should really be rephrased into «What are you willing to pay for?» to reflect its true meaning. A display of quasi-concern that is used like a thermometer in order to determine which future course of action is chargeable on the customer’s account.

When business is reduced to sterile transactions, then ‘customer care’ has little to do with taking pride in providing a product or service that is good, useful, purposeful for the client. Instead it takes on the meaning of effectuating what will directly impact bottom line.

So many qualities are lost in a visionless, penny-counting world. Is this a price we are willing to pay?

Apr 30

by Miriam Garvi

How rare yet precious it is to find a moment of quietness in-between the pressures and expectations of everyday life.

Sun sets over Ätran, Falkenberg

I often find myself wondering where we find room for contemplation and reflection in our hectic everyday lives. It seems that on most arenas we find ourselves in motion, caught in the urge to move things forward. But do we know where we are heading and do we know where we really want to go?

There are so many messages out there pushing the fear buttons; fear of standing alone, fear of a tainted reputation, fear of loss of investors’ confidence, fear of saturating markets, fear of loss of competitiveness etc. Juggling all these pressures and expectations makes it very difficult not to lose track of what really matters, as we are thrust into the mainstream direction.

Once in awhile there is that rare but precious moment where we are sheltered from all the noise of what we ought to do and how things ought to be done. And in that sheltered moment we may rediscover the freedom of thinking anew. True progress can never be achieved unless we know the whys of where we are heading, unless we step back and contemplate the future.