The Vision Pioneers Blog

by Miriam Garvi

The other day my landlord company sent me and every other tenant the annual 10-page survey on customer satisfaction. I sighed as I opened the thick envelope, thinking about how readily companies will make use of the customer’s time and how seldom this seems to lead to any improvements.

Well, besides your typical customer satisfaction survey, this company wanted to know our housing wish list…

«How do you want to live?» This question should really be rephrased into «What are you willing to pay for?» to reflect its true meaning. A display of quasi-concern that is used like a thermometer in order to determine which future course of action is chargeable on the customer’s account.

When business is reduced to sterile transactions, then ‘customer care’ has little to do with taking pride in providing a product or service that is good, useful, purposeful for the client. Instead it takes on the meaning of effectuating what will directly impact bottom line.

So many qualities are lost in a visionless, penny-counting world. Is this a price we are willing to pay?

by Miriam Garvi

How rare yet precious it is to find a moment of quietness in-between the pressures and expectations of everyday life.

I often find myself wondering where we find room for contemplation and reflection in our hectic everyday lives. It seems that on most arenas we find ourselves in motion, caught in the urge to move things forward. But do we know where we are heading and do we know where we really want to go?

There are so many messages out there pushing the fear buttons; fear of standing alone, fear of a tainted reputation, fear of loss of investors’ confidence, fear of saturating markets, fear of loss of competitiveness etc. Juggling all these pressures and expectations makes it very difficult not to lose track of what really matters, as we are thrust into the mainstream direction.

Once in awhile there is that rare but precious moment where we are sheltered from all the noise of what we ought to do and how things ought to be done. And in that sheltered moment we may rediscover the freedom of thinking anew. True progress can never be achieved unless we know the whys of where we are heading, unless we step back and contemplate the future.