The Vision Pioneers Blog

by Miriam Garvi

Last night I was listening to a seminar on modern leadership and the importance of setting magnetic goals.

Nowadays we look to the world of elite sports for leadership guidance and inspiration, a world where years of hard work and training are directed towards that single moment where everything must come together in an outstanding performance. So much of leadership practice seems to be bent on «pumping up our emotions», trying to create a positive emotional balance so as to motivate people to achieve pre-set targets.

When business is defined as climbing new peaks, then what we need from leadership really is quite simple: making people believe in the attainability of the seemingly unattainable and motivating people to stretch themselves so as to reach that target. With the help of visualization techniques and positive thinking, it becomes a matter of pumping up emotions as we push for new records.

But where is the guidance in the emotional magnetism of «feel good» targets? Such coaching cannot help us find the right direction, but it can boost our performance once we know where we want to go.

As I wrote in my previous post Sheltered moments, true progress can never be achieved unless we know the whys of where we are heading. And it requires the kind of dedication to a vision that transcends the volatility of our emotions, where people are committed to making a difference even in the face of adversity because they value the sense of meaning that is generated in the engagement.

by Miriam Garvi

The other day my landlord company sent me and every other tenant the annual 10-page survey on customer satisfaction. I sighed as I opened the thick envelope, thinking about how readily companies will make use of the customer’s time and how seldom this seems to lead to any improvements.

Well, besides your typical customer satisfaction survey, this company wanted to know our housing wish list…

«How do you want to live?» This question should really be rephrased into «What are you willing to pay for?» to reflect its true meaning. A display of quasi-concern that is used like a thermometer in order to determine which future course of action is chargeable on the customer’s account.

When business is reduced to sterile transactions, then ‘customer care’ has little to do with taking pride in providing a product or service that is good, useful, purposeful for the client. Instead it takes on the meaning of effectuating what will directly impact bottom line.

So many qualities are lost in a visionless, penny-counting world. Is this a price we are willing to pay?

by Miriam Garvi

There is a tune that is played quite frequently these days. It is the anthem of social responsibility.

Basically, the lyrics go like this:

• start off by condemning child labor
• then enter a few couplets on environmental concerns
• end with a chorus of «we make the world a better place…»

This pleasant song celebrating high-standing codes of ethics and morals confirms the virtues of the global corporation and dispels any doubts or uneasiness that we might feel about the globalization of production flows and the concentration of power in a few nodes - reminiscent of a «space of flows» à la Manuel Castells.

Outsourcing has become a global application of the «law of supply and demand in self-regulating markets». Multi-national corporations assure us of their high-standing social responsibilities. But beyond codes of ethics is a reality that seldom corresponds with what we profess. In the new ‘hinterlands’ overseas, away from the public eye, production is outsourced to production facilities which take us back to working conditions of the pre-industrial era - times where one man’s life and well-being carried little value because there would always be another individual ready to take his place.

The recent example of Bangladesh and GrameenPhone raises important questions. Is our consumption pattern sustainable in the long run? Or does it rely on other people’s desperation to work in countries which have little industrial history - such as Bangladesh - and where production costs can be kept at bay with minimal concern for security and environmental issues?

Sometimes when codes meet reality even the most pleasant of tunes rings false if you listen more intently, blurring the lines between corporate social responsibility and corporate social hypocrisy.

by Miriam Garvi

For some time now there has been much talk about a knowledge economy where the intellectual and creative capabilities of human beings are a key resource.

When people are our main resource, then communication really becomes our main problem. So much time and energy is wasted on miscommunication and pseudo-conflicts simply because of a basic misconception that other people tend to think the same way I do and that their minds work like mine. And so it is tempting to breed a culture where everybody takes care of their own business just for the sake of avoiding all the non-constructive friction.

Leaving an era of industrialism behind has far-reaching implications for our ways-of-thinking, notably in terms of leadership and management. It challenges us to find effective ways of interacting so as to bring out the gold in the people around us.

It is time to bring an individual perspective to our ways of leadership and management. Only by viewing human beings not as aggregates but as individuals can we start thinking progressively about how to put in place organic structures that will allow people to flourish.