The Vision Pioneers Blog

by Miriam Garvi

There is a tune that is played quite frequently these days. It is the anthem of social responsibility.

Basically, the lyrics go like this:

• start off by condemning child labor
• then enter a few couplets on environmental concerns
• end with a chorus of «we make the world a better place…»

This pleasant song celebrating high-standing codes of ethics and morals confirms the virtues of the global corporation and dispels any doubts or uneasiness that we might feel about the globalization of production flows and the concentration of power in a few nodes - reminiscent of a «space of flows» à la Manuel Castells.

Outsourcing has become a global application of the «law of supply and demand in self-regulating markets». Multi-national corporations assure us of their high-standing social responsibilities. But beyond codes of ethics is a reality that seldom corresponds with what we profess. In the new ‘hinterlands’ overseas, away from the public eye, production is outsourced to production facilities which take us back to working conditions of the pre-industrial era - times where one man’s life and well-being carried little value because there would always be another individual ready to take his place.

The recent example of Bangladesh and GrameenPhone raises important questions. Is our consumption pattern sustainable in the long run? Or does it rely on other people’s desperation to work in countries which have little industrial history - such as Bangladesh - and where production costs can be kept at bay with minimal concern for security and environmental issues?

Sometimes when codes meet reality even the most pleasant of tunes rings false if you listen more intently, blurring the lines between corporate social responsibility and corporate social hypocrisy.

by Miriam Garvi

For some time now there has been much talk about a knowledge economy where the intellectual and creative capabilities of human beings are a key resource.

When people are our main resource, then communication really becomes our main problem. So much time and energy is wasted on miscommunication and pseudo-conflicts simply because of a basic misconception that other people tend to think the same way I do and that their minds work like mine. And so it is tempting to breed a culture where everybody takes care of their own business just for the sake of avoiding all the non-constructive friction.

Leaving an era of industrialism behind has far-reaching implications for our ways-of-thinking, notably in terms of leadership and management. It challenges us to find effective ways of interacting so as to bring out the gold in the people around us.

It is time to bring an individual perspective to our ways of leadership and management. Only by viewing human beings not as aggregates but as individuals can we start thinking progressively about how to put in place organic structures that will allow people to flourish.

by Miriam Garvi

How rare yet precious it is to find a moment of quietness in-between the pressures and expectations of everyday life.

I often find myself wondering where we find room for contemplation and reflection in our hectic everyday lives. It seems that on most arenas we find ourselves in motion, caught in the urge to move things forward. But do we know where we are heading and do we know where we really want to go?

There are so many messages out there pushing the fear buttons; fear of standing alone, fear of a tainted reputation, fear of loss of investors’ confidence, fear of saturating markets, fear of loss of competitiveness etc. Juggling all these pressures and expectations makes it very difficult not to lose track of what really matters, as we are thrust into the mainstream direction.

Once in awhile there is that rare but precious moment where we are sheltered from all the noise of what we ought to do and how things ought to be done. And in that sheltered moment we may rediscover the freedom of thinking anew. True progress can never be achieved unless we know the whys of where we are heading, unless we step back and contemplate the future.

…

“The leader sees work as part of a larger mission - make a better society for all (institution builder).”

- Georges F. Doriot

(find book here)

by Miriam Garvi

This week’s news have been dominated by the less flattering aspects of ethanol production and combustion.

Since the mass diffusion of the car, radical ideas on how to address everyday needs of transportation and mobility are rare to come by - despite undesirables such as traffic congestion and pollution. As ‘inconvenient truths’ fuel anti-global warming trends, biofuels are being promoted as the sound alternative for any citizen adhering to social responsibility.

But how can ethanol production be a sustainable solution when it is so inefficient that more energy has to be put into the process than what comes out of it? Or when agricultural land is reclaimed for biofuel production thus threatening to make large parts of the world’s poorer, rural population dependent on the World Food Program?

Is this the best we can do? Economic interests aside, when fear drives innovation we are walking backwards into the future. We find ourselves embracing solutions which are not sustainable in the wider perspective. And which upon careful scrutiny may reveal themselves to do as much harm as good - depending on whose interests and needs are in focus.

Vision pioneering is about taking radical steps towards improved fulfillment, driven by a vision of the purposeful rather than avoidance strategies. There can be no progressive thinking unless we shift focus from the products and technologies that we know to those invisible qualities we want to enjoy.

by Miriam Garvi

I once read an article by professor Peter Pruzan where he makes this reflection:

“With the aid of our time’s alchemists - economists - money has been transmuted from a means to the end.”

Let me give you a little illustration of this point. As I was interviewing various people for my dissertation, I sat down with an investment manager at the Skandia Group, an international savings company. When asked what his team were all about, the answer was plain and simple; «We’re small and square - money for our pension beneficiaries, money for our pension beneficiaries, money for our pension beneficiaries…». Small and square? Now there’s an answer that’ll fit right into a business growth matrix or a market plan!

It is amazing how the ‘language of money’ narrows down possible options to one single end, namely maximizing profit - or to be more up-to-date these days, increasing shareholder value. This language makes no room for any reflections on whether +5% is the kind of fulfilment we’re looking for or if it is in fact merely a means for developing and sustaining what we are doing. If it is the latter, then the language of money is doing us the disservice of diverting focus away from the fundamental things in business and life alike, by reducing what we talk about and what we think counts to the measurable and simplistic.

A man with a vision once said: “Business is not about dollars and cents so much as about building for the future.” That future calls us to go beyond the measurable and simplistic and start thinking about the bigger picture.

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“Profit is the metaphorical equivalent of the oxygen, food, and water that the body requires. They are not the point in life, but without them there is no life.”

- Mark Lipton

(find article here)

by Miriam Garvi

The other day my landlord company sent me and every other tenant the annual 10-page survey on customer satisfaction. I sighed as I opened the thick envelope, thinking about how readily companies will make use of the customer’s time and how seldom this seems to lead to any improvements.

Well, besides your typical customer satisfaction survey, this company wanted to know our housing wish list…

«How do you want to live?» This question should really be rephrased into «What are you willing to pay for?» to reflect its true meaning. A display of quasi-concern that is used like a thermometer in order to determine which future course of action is chargeable on the customer’s account.

When business is reduced to sterile transactions, then ‘customer care’ has little to do with taking pride in providing a product or service that is good, useful, purposeful for the client. Instead it takes on the meaning of effectuating what will directly impact bottom line.

So many qualities are lost in a visionless, penny-counting world. Is this a price we are willing to pay?

by Miriam Garvi

Earlier this week I was in Norway doing research for a book project I’ve been working on. Among the people I met was an elderly couple who had spent most of their working lives pioneering hospital care in the mountain areas of Taiwan.

They told me the story of how what is today a modern teaching hospital started with one man who took it upon himself to set up a small ‘treatment center’ of bamboo huts even though he had no other resources than his own drive and determination to do what was needed.

Today taking a professional stance often translates into arm’s length involvement. But then we forget something fundamental: one person’s dedication may be all it takes to set something in motion that can have a strong impact once it comes to fruition.

by Miriam Garvi

I recently came across this article in the Boston Globe (November 2007) entitled:

“Pursuit of meaningful work blurs the business, nonprofit culture gap”

And so I thought today that I would post this simple question:

Do you know what makes your work meaningful and fulfilling?